About Company
Are you a problem-solver who thrives on dynamic challenges? At Hiring.zycto, we’re not just filling roles; we’re building teams that power progress. We connect top talent with industry-leading clients, fostering environments where innovation meets impact. For a Field Service Technician, this means unparalleled opportunities to apply your expertise across diverse projects, continually expanding your skill set. Join us to be part of a forward-thinking network where your hands-on problem-solving directly contributes to client success and technological advancement. We value precision, proactive solutions, and a dedication to excellence in every service call.
Job Description
Hiring.zycto is actively seeking a highly skilled and motivated Field Service Technician to join our growing team in the Livonia, Michigan area. This pivotal role involves providing expert on-site installation, maintenance, and repair services for a wide range of industrial equipment, automation systems, and technical machinery across various client locations. You will be the frontline ambassador of our commitment to excellence, ensuring optimal performance and minimal downtime for our clients’ critical operations. We are looking for an individual with a strong mechanical and electrical aptitude, exceptional diagnostic skills, and an unwavering passion for delivering superior customer service. This is an exciting opportunity to leverage your technical prowess in a dynamic environment, working with cutting-edge technology and contributing directly to the operational success of diverse businesses. If you are a self-starter who thrives in autonomous work settings, enjoys tackling complex technical issues, and is dedicated to continuous learning and professional growth, we encourage you to apply. Your ability to communicate effectively with clients, manage your time efficiently, and meticulously document all service activities will be crucial to your success. Come be a vital part of a company that values expertise, problem-solving, and unwavering client satisfaction, empowering you to make a tangible impact daily.
Key Responsibilities
- Perform on-site installation, commissioning, maintenance, troubleshooting, and repair of various mechanical, electrical, electronic, and networked systems.
- Diagnose and resolve complex technical hardware and software issues at customer locations, often under pressure.
- Conduct thorough preventative maintenance inspections and perform necessary adjustments to ensure optimal equipment performance and longevity.
- Provide comprehensive technical support and hands-on training to end-users on system operation, safety protocols, and basic maintenance procedures.
- Accurately and promptly document all service activities, including problem resolution steps, parts used, time spent, and future recommendations, utilizing digital reporting systems.
- Efficiently manage and maintain a personal inventory of spare parts, tools, and equipment within a company vehicle.
- Strictly adhere to all company policies, safety protocols, and industry regulations while performing duties at client sites.
- Cultivate and maintain strong, professional customer relationships through courteous conduct, clear communication, and reliable service delivery.
- Collaborate effectively with internal engineering, sales, and support teams to escalate complex issues and ensure comprehensive client solutions.
- Travel regularly to various client sites within the designated service area, requiring independent scheduling and time management.
Required Skills
- Minimum of 3 years of hands-on experience as a Field Service Technician or in a closely related technical role.
- Proven strong mechanical and electrical troubleshooting capabilities.
- Proficiency in reading and interpreting intricate schematics, wiring diagrams, and comprehensive technical manuals.
- Demonstrated experience with standard diagnostic tools and testing equipment (e.g., multimeters, oscilloscopes, pressure gauges).
- A valid driver's license and an impeccable driving record are mandatory.
- Exceptional problem-solving abilities, keen attention to detail, and a methodical approach to technical challenges.
- Superior communication and interpersonal skills, essential for effective client interaction and teamwork.
- Ability to work autonomously, manage a demanding schedule, and prioritize tasks effectively in a dynamic environment.
- Physical ability to lift heavy equipment (up to 50 lbs), bend, stoop, climb, and stand for extended periods in various work conditions.
Preferred Qualifications
- Associate's degree or a technical certification in Electronics, Electromechanical Technology, Industrial Automation, or a related engineering field.
- Direct experience with PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), or advanced industrial automation systems.
- Foundational understanding of network connectivity, IP addressing, and basic IT troubleshooting skills.
- Previous experience in a dedicated customer-facing service role, demonstrating conflict resolution and customer satisfaction skills.
- OSHA 10 or 30 certification for general industry or construction.
Perks & Benefits
- Highly competitive salary package and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage, effective on day one.
- Generous paid time off (PTO) and company holidays.
- Company vehicle provided, or comprehensive mileage reimbursement program.
- All necessary tools, equipment, and safety gear provided.
- Extensive opportunities for professional development, certifications, and continuous technical training.
- 401(k) retirement plan with an attractive company match to support your future.
- Company-provided mobile phone and laptop for efficient field operations.
How to Apply
Ready to ignite your career as a Field Service Technician with a company that values your expertise? Please click on the application link below to submit your detailed resume and a compelling cover letter. Highlight your most relevant experience, technical skills, and clearly explain why you are the ideal candidate for this pivotal role. We eagerly look forward to reviewing your application!
