About Company
Join Hiring.zycto and become an integral part of a forward-thinking financial services group dedicated to excellence in pensions administration. We pride ourselves on creating a supportive and collaborative environment where precision meets progress. For a Pensions Administrator, our firm offers unparalleled opportunities to refine your expertise, engage with complex cases, and contribute directly to client satisfaction and our robust growth trajectory. Here, your meticulous attention to detail is celebrated, and your professional development is actively encouraged through continuous learning and challenging projects. We foster a culture where every team member is valued for their contribution to our collective success and client trust.
Job Description
Are you a meticulously organised and dedicated professional with a passion for precision and a keen eye for detail in the complex world of pensions? Hiring.zycto is actively seeking a talented and proactive Pensions Administrator to join our dynamic and growing team based in the vibrant Pitsmoor area of Sheffield. This is a crucial role where your expertise and commitment will directly contribute to the seamless, accurate, and compliant management of various defined benefit and defined contribution pension schemes. You will play a pivotal role in ensuring that we deliver unparalleled service and efficiency to our valued clients and their scheme members.
As a Pensions Administrator, you will be at the very heart of our operations, entrusted with a diverse and challenging range of administrative tasks. Your responsibilities will span from accurately processing new scheme entrants and efficiently managing leaver processes, to meticulously calculating complex benefits, handling intricate pension transfers, and providing timely and empathetic responses to member queries. We are specifically looking for an individual who not only thrives in a fast-paced, detail-oriented environment but also possesses strong analytical skills, an unwavering commitment to upholding the highest standards of accuracy, and an absolute dedication to confidentiality. You will be instrumental in maintaining our esteemed reputation for excellence, providing comprehensive and reliable support to both scheme members and trustees alike.
This exciting opportunity offers far more than just a job; it’s a clear pathway to significantly enhance and accelerate your career within a supportive, collaborative, and forward-thinking setting. You’ll have the privilege of working closely alongside a team of experienced pensions professionals, gaining invaluable exposure to the intricacies of complex pension regulations, cutting-edge administration systems, and benefitting profoundly from continuous professional development opportunities tailored to your growth. We highly value proactive individuals who are genuinely eager to learn, adapt swiftly to new challenges, and contribute positively to our vibrant team culture. If you are exceptionally organised, possess exemplary communication skills (both written and verbal), and are ready to make a significant and lasting impact within a thriving financial services firm, we strongly encourage you to submit your application.
Your daily tasks will be incredibly varied, ensuring no two days are ever quite the same. From accurately updating comprehensive databases and preparing critical annual benefit statements, to meticulously reconciling complex data and providing essential assistance with significant scheme events, your input will be invaluable to our success. Strong communication skills are not just desired but essential, as you will be regularly liaising with scheme members, clients, financial advisors, and various internal departments. Join us at Hiring.zycto and become an absolutely essential part of a team passionately committed to delivering outstanding pension administration services, ultimately helping countless individuals secure their financial future with confidence. We are eagerly looking forward to welcoming a new team member who shares our deep dedication to service excellence, unwavering accuracy, and continuous professional growth.
Key Responsibilities
- Process new scheme entrants, leavers, transfers, and retirements accurately and efficiently.
- Calculate pension benefits in accordance with scheme rules, trust deeds, and statutory requirements.
- Respond to member queries promptly and professionally via phone, email, and letter, maintaining a high level of customer service.
- Maintain accurate scheme records and consistently update pension administration systems.
- Prepare and issue annual benefit statements, transfer value statements, and other essential member communications.
- Assist with the reconciliation of scheme data and financial transactions, ensuring data integrity.
- Support the preparation for scheme trustee meetings and provide necessary reports and documentation.
- Ensure strict compliance with relevant pension legislation and regulatory requirements (e.g., TPR, HMRC).
- Collaborate effectively with internal teams and external providers to resolve complex cases and escalate issues where appropriate.
- Contribute actively to ongoing process improvements and system enhancements to optimise efficiency.
Required Skills
- Proven experience as a Pensions Administrator or in a similar administrative role within financial services (minimum 2 years).
- Strong understanding of defined benefit (DB) and/or defined contribution (DC) pension schemes.
- Exceptional attention to detail and a high level of accuracy in all tasks.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
- Demonstrated ability to manage a diverse workload, prioritise tasks, and meet strict deadlines.
- Strong analytical and problem-solving abilities, capable of identifying and resolving discrepancies.
- High level of integrity and ability to handle confidential member and scheme information discreetly.
Preferred Qualifications
- Relevant professional qualifications (e.g., PMI Award in Pensions Administration, Certificate in Pensions Automatic Enrolment).
- Experience with specific pension administration software (e.g., Profund, Altair, PenScope, Aquila).
- In-depth knowledge of current pension legislation and the regulatory landscape in the UK.
- Previous experience in client relationship management or direct member interaction in a pensions context.
Perks & Benefits
- Competitive annual salary and eligibility for performance-based bonuses.
- Generous employer contributions to your pension scheme.
- Comprehensive private medical insurance for you and your family.
- 25 days of annual leave plus bank holidays, with options to purchase additional days.
- Significant opportunities for professional development and continuous training.
- Financial support for relevant professional qualifications (e.g., PMI).
- Flexible working options (e.g., compressed hours, subject to business needs).
- Access to an employee assistance program and a range of wellness initiatives.
- Modern, collaborative, and well-equipped office environment in Pitsmoor, Sheffield.
- Regular social events and team-building activities to foster a strong team spirit.
How to Apply
If you are ready to take the next step in your pensions administration career and join a company that values expertise and growth, we encourage you to apply today. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
